product · v0.9.0-draft · Under Review
Human Support Escalation Policy
Escalation paths.
Status: Under Review. Subject to internal review before formal publication.
- Effective
- 2026-07-25
- Last reviewed
- 2026-07-25
- Next review
- 2027-01-25
- Owner
- StarLiz Academy Product & Compliance (draft)
- Audience
- Tutor, School Admin, Staff
Purpose
Escalation paths.
Scope
StarLiz Academy UK launch product behaviour as implemented.
Purpose and scope
Escalation paths.
This document reflects shipped behaviour and is subject to review.
Policy rules
Learning stuck paths may reach on-shift tutors when eligible.
Welfare concerns use safeguarding procedures.
Reporting
Contact [email protected]. For child welfare concerns use [email protected].
Reporting
Complaints
Change history
- v0.9.0-draft · 2026-07-25 — Phase 6 draft aligned to shipped UK launch product behaviour.