legal · v0.9.0-draft · Draft
Communications Policy
Essential billing, safeguarding and service notices are not suppressed by marketing preferences. Optional updates can be managed in account settings.
- Effective
- 2026-07-25
- Last reviewed
- 2026-07-25
- Next review
- 2027-01-25
- Owner
- StarLiz Academy Product & Compliance (draft)
- Audience
- Public, Parent, School Admin
Purpose
Explain how StarLiz sends essential and optional communications.
Scope
Emails, in-app notices and essential service messages for UK launch.
Purpose and scope
This policy describes how StarLiz Academy communicates with parents, schools and users about the learning service.
It does not create marketing promises beyond the locked commercial model.
Essential service notices
Essential notices include failed payments, payment recovery, subscription cancellation at period end, safeguarding contacts and security alerts.
Essential billing notices are not suppressed by optional notification preferences.
Optional communications
Optional product updates and non-essential tips may be controlled through account preferences where available.
Withdrawing marketing consent does not cancel a paid subscription or remove access to Short Learning bookings while the subscription remains active.
Channels and contacts
Service support: [email protected]. Safeguarding: [email protected].
School Day School communications may be directed by the partner school under school instructions.
Reporting
Complaints
Change history
- v0.9.0-draft · 2026-07-25 — Phase 6 draft aligned to shipped UK launch product behaviour.