product · v0.9.0-draft · Under Review
Booking Reliability and No-Show Policy
Reliability controls without financial penalties.
Status: Under Review. Subject to internal review before formal publication.
- Effective
- 2026-07-25
- Last reviewed
- 2026-07-25
- Next review
- 2027-01-25
- Owner
- StarLiz Academy Product & Compliance (draft)
- Audience
- Parent, School Admin
Purpose
Reliability controls without financial penalties.
Scope
StarLiz Academy UK launch product behaviour as implemented.
Purpose and scope
Reliability controls without financial penalties.
This document reflects shipped behaviour and is subject to review.
Policy rules
No-shows may reduce limits or require confirmations — not fees.
There is no cancellation fee.
Reporting
Contact [email protected]. For child welfare concerns use [email protected].
Reporting
Complaints
Change history
- v0.9.0-draft · 2026-07-25 — Phase 6 draft aligned to shipped UK launch product behaviour.